Refund policy

Exchange Policy – Soil N Soul

At Soil N Soul, every product is crafted with care and purpose. If something isn’t right, we’re here to help.

Exchanges

• Exchange requests must be raised within 3 days of delivery.
• Once approved, pickup will be arranged within 24–48 hours.
• Exchanges are processed only after the product is received and passes quality inspection at our warehouse.
• Second exchange or return requests will be chargeable at ₹300.

Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

• The product is used, washed, altered, or damaged
• Tags or labels are missing, altered, or detached
• The request is raised after 3 days of delivery
• The product fails our quality check standards

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately upon delivery with images or a short video, and we’ll assist you promptly.

📧 Email: support@soilnsoul.in